To updated your information such as mailing address, phone number, or email, please send an email to lss@slsbox.com with the correct information. You will receive a confirmation when your account has been updated accordingly.

Borrower accounts are billed on the 20th of each month approximately 10 days before the closing of the billing cycle. This is your original billing statement. Your final billing statement is finalized and posted online at the end of the month for your review.

When your billing is finalized at the end of each month any advances between the 20th and the end of the month will be posted as part of the final bill. Unless your account is set up for auto monthly ACH payments, you will only be expected to pay only the amount on your original billing statement. Any unpaid interest as a result of additional advances will simply roll over to your next monthly billing statement.

You can view your monthly statements by logging on to the online portal, and by going to the Attachments section of your loan page.

A payoff demand statement is a document that details the exact amount of money needed to fully pay off your mortgage loan.

Please send payoff statement requests by emailing demands@slsbox.com and including the loan number and good-thru date (not to pass 30 days). Third-party requests (title or escrow) will need a completed Borrower’s 3rd Party Authorization Form. There will be a $30 fee assessed and could take up to 3 business days to process.  Click here to learn more about requesting a payoff demand statement.

All your loans will be consolidated with your account if the email on the loan matches the email registered with the online portal.

By using the Same Day Payment feature in the online portal, you’ll be able to make digital check payment for a fee of $30. Same Day Payments must be received by 5PM (PT) on each business day.

The FPI fee is the premium amount of the Forced Placed Insurance.

Typically tax forms will be available online by January 31st. Log on to the online portal and by clicking on the “Attachments” button. You will be able to view or download PDF versions of your tax forms. 

Interest payments could take at least 10 days to be distributed after the borrower makes their monthly payment. If a borrower wires their payment or it is taken from their reserves, funds can be requested for immediate release, if they have not already been, through the Customer Service department.

Yes, as a lender you can receive your payments through ACH deposit. This can be set up by reaching out to Customer Service who will provide a Deposit form to be completed. You can also sign up for ACH deposit through our online portal. If you do not receive your payments via ACH, you will receive a physical check to the mailing address we have on file.

The foreclosure process can be initiated after the second grace period for a missed payment has passed. The turnaround time for the completed process varies based on state regulations and the terms of the loan documents. Once you can, and wish, to proceed with foreclosure, please provide direction to Customer Service so they can initiate the process.

Any attachments in your lender profile can be downloaded by selecting which attachment you want to be saved and clicking the floppy disk icon at the top of the section. You can also download Excel sheets for your portfolios and payments by selecting the option at the top of the respective section.

Impound accounts are available for payment of taxes and insurance.  Additional fees apply.

SLS services loans in all 50 states in the US only.  We can only provide document preparation and foreclosure proceedings for the state of California.

To updated your information such as mailing address, phone number, or email, please send an email to lss@slsbox.com with the correct information. You will receive a confirmation when your account has been updated accordingly.

The Online Portal is the quickest and easiest way to keep up on all your loans. The Portfolio at a Glance will give you a quick overview of all your loans. By clicking on the loan number you will be able to access the borrower’s payment history and CustomerService interactions.

Superior accepts a variety of payment methods including cashier’s checks, money orders, personal checks, wires, and ACH payments through the online portal and Customer Service. The borrower’s statements, sent at the end of the month, also include an envelope with our lockbox address that they can use to send in their payments. Same-day payment processing is also available upon request for a fee of $30.

When your billing is finalized at the end of each month any advances between the 20th and the end of the month will be posted as part of the final bill. Unless your account is set up for auto monthly ACH payments, you will only be expected to pay only the amount on your original billing statement. Any unpaid interest as a result of additional advances will simply roll over to your next monthly billing statement.

You may receive a Lender Notification of Deposit that reads a deposit amount of $0.00. This occurs because a borrower’s payment has bounced back as non-sufficient funds. Please reach out to Customer Service for exact details if needed.

SLS is licensed by the California Department of Real Estate, and carry errors and omissions insurance.

You can click on the “Request New Password” link on the login page or contact Customer Service at 818-483-0027.

No. Unfortunately we do not service those type of loans.