Privacy Policy
Update Date: April 20, 2026
SUPERIOR LOAN SERVICING, LLC SUPERIORLOANSERVICING.COM WEB SITE, (THE ”SITE”). YOUR PRIVACY IS IMPORTANT TO US. TO BETTER PROTECT YOUR PRIVACY, WE PROVIDE THIS NOTICE EXPLAINING OUR ONLINE INFORMATION PRACTICES AND THE WAY YOUR INFORMATION IS COLLECTED AND USED AT SUPERIORLOANSERVICING.COM. YOUR ACCESS TO AND USE OF THE SUPERIORLOANSERVICING.COM SITE INDICATES YOUR UNDERSTANDING OF AND, AGREEMENT WITH, THE POLICY EXPRESSED HEREIN.
THIS PRIVACY POLICY EXPLAINS WHAT TYPE OF INFORMATION WE COLLECT AND WHAT WE DO WITH THAT INFORMATION. THE PRIVACY POLICY MAY CHANGE FROM TIME TO TIME SO PLEASE CHECK IT FREQUENTLY.
The types of personally identifiable information that may be collected at the Site include: name, address, e-mail address, telephone number, fax number, ACH Information, and information about your interests in and use of various programs and services.
We may also collect certain non-personally identifiable information when you visit many of our Web pages such as the type of browser you are using (e.g., Mozilla Firefox, Edge Explorer], the type of operating system you are using, (e.g., Windows or Mac OS versions) and the domain name of your Internet service provider (e.g., Spectrum, Verizon, Comcast, Etc.).
We Do Not Share Your Information. We only collect information for the purpose of enhancing our platform to ensure we are keeping up with the current most versions of browsers and operating systems being used by the subscribers. This information is never sold to any third party. SUPERIORLOANSERVICING.COM implements procedures that are designed to ensure the security, integrity and confidentiality of customer information.
Other companies that provide services on our Site, or that advertise or link on our Site, may use cookies or collect other information about you when you go to their Site. SUPERIORLOANSERVICING.COM does not control the collection or use of information by these companies. You should contact these companies directly if you have any questions about their privacy policies or their collection or use of information about you.
SUPERIORLOANSERVICING.COM may use the information you provide about yourself to fulfill your requests for our products, programs, and services, to respond to your inquiries about our offerings, and to offer you other products, programs, or services that we believe may be of interest to you. We sometimes use this information to communicate with you, such as to notify you about changes to our processing agreements, to fulfill a request by you for an online inquiry, or to contact you about your account with us.
SUPERIORLOANSERVICING.COM may sometimes use the non-personally identifiable information that we collect to improve the design and content of our site and to enable us to personalize your Internet experience. We also may use this information in the aggregate to analyze site usage, as well as to offer you products, programs, or services.
We may disclose personally identifiable information in response to legal process, for example, in response to a court order or a subpoena. We also may disclose such information in response to a law enforcement agency’s request. Agents and contractors of SUPERIORLOANSERVICING.COM, who have access to personally identifiable information, are required to protect this information in a manner that is consistent with this Privacy Policy; by for example, not using the information for any purpose other than to carry out the services they are performing for SUPERIORLOANSERVICING.COM.
SUPERIORLOANSERVICING.COM often receives testimonials and comments from customers who have had positive and/ or profitable experiences with the services offered on the website. We reserve the right to publish such positive content, strictly for marketing purposes, with or without the permission of the author. We will limit identifiable information to the following: the author’s first name, the first letter of their last name, and their residence.
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the ‘Last Updated’ date. We encourage you to review this Privacy Policy periodically for any changes.
Information We Collect
We may collect personal and non-personal information in the following ways:
Information You Provide to Us
We collect information that you voluntarily provide when you:
- Submit forms on our website
- Request information about our services
- Register for an account or portal
- Submit loan-related information
- Contact customer support
- Upload documents or communications
This information may include:
- Full name
- Company name
- Email address
- Phone number
- Mailing address
- Loan information
- Payment information
- Financial and business-related information
- Any other information you choose to provide
Information Collected Automatically
When you visit our website, we may automatically collect certain information, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Date and time of visit
- Referring website
- Usage data and analytics information
We use cookies and similar tracking technologies to improve website functionality and user experience.
How We Use Your Information
We use the information we collect for legitimate business purposes, including:
- Providing loan servicing services
- Processing payments and transactions
- Managing borrower and lender accounts
- Responding to inquiries and support requests
- Verifying identity and preventing fraud
- Complying with legal and regulatory requirements
- Improving our website and services
- Sending important service-related communications
- Maintaining internal records and reporting
We do not sell your personal information.
Sharing of Information
We may share your information with trusted third parties only as necessary to operate our business and provide services.
These parties may include:
- Financial institutions
- Payment processors
- Trustees and legal professionals
- Regulatory authorities
- Compliance vendors
- IT service providers
- Cloud hosting providers
- Analytics providers
- Credit reporting agencies (when applicable)
All third-party service providers are required to maintain the confidentiality and security of your information.
We may also disclose information:
- When required by law
- To comply with subpoenas or court orders
- To protect our legal rights
- To prevent fraud or security threats
- In connection with mergers, acquisitions, or business transfers
Data Security
We implement administrative, technical, and physical safeguards designed to protect your personal information.
These safeguards may include:
- Secure data encryption
- Access controls and authentication
- Secure servers and hosting environments
- Regular security monitoring
- Employee confidentiality obligations
- Document handling procedures
While we take reasonable steps to protect your information, no method of transmission over the internet is completely secure.
Data Retention
We retain personal information for as long as necessary to:
- Provide services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
- Maintain required financial and regulatory records
Retention periods may vary depending on applicable laws and regulatory requirements.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Improve website performance
- Understand user behavior
- Customize user experiences
- Maintain secure sessions
You may disable cookies through your browser settings; however, doing so may limit certain website functionality.
Consent Mechanisms
We use consent management mechanisms to provide transparency and allow users to control how their personal information is collected and used.
Cookie Banner and Cookie Preferences
When you visit our website, you may see a cookie consent banner that allows you to accept, reject, or manage the use of certain cookies and similar technologies. You may also adjust your cookie preferences at any time through your browser settings. Please note that disabling certain cookies may affect website functionality.
We use cookies strictly for purposes such as:
- Website functionality and security
- Analytics and performance measurement
- Maintaining secure user sessions
We do not use cookies for behavioral advertising.
You may disable cookies through your browser settings; however, doing so may limit certain website functionality.
We also honor browser‑based privacy preference signals where required by law.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those external websites.
We encourage users to review the privacy policies of any third-party sites they visit.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to request access to your information
- The right to request correction of inaccurate information
- The right to request deletion of certain information
- The right to limit certain uses of personal information
- The right to opt out of certain communications
California residents may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).
To exercise privacy rights, please email [email protected]
Children’s Privacy
Our website and services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from children.
Communications and Email
By submitting your contact information through our website, you consent to receiving communications related to:
- Service updates
- Account notifications
- Transaction confirmations
- Compliance notices
You may opt out of marketing communications at any time.
California Privacy Notice (CCPA/CPRA)
If you are a California resident, you may have the right to:
- Know what personal information we collect
- Request deletion of personal information
- Request correction of inaccurate information
- Limit use of sensitive personal information
- Opt out of certain data sharing
- Not be discriminated against for exercising privacy rights
To submit a request, contact us using the information listed below.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect:
- Legal requirements
- Regulatory updates
- Changes to our services
- Operational improvements
When updates occur, we will revise the “Effective Date” at the top of this policy.
If you are a California resident, click here. (This will go to an SLS url separate page) to view our Privacy Notice for California Residents.
Do Not Sell or Share My Personal Information
SUPERIOR LOAN SERVICING, LLC does not sell or share personal information as those terms are defined under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).
However, California residents may submit a request to opt out of the sale or sharing of personal information at any time by contacting us at:
Email: [email protected]
We will honor all valid opt‑out requests in accordance with applicable law.
A “Do Not Sell or Share My Personal Information” link may also be made available on our website where required.
Global Privacy Control (GPC)
Our website recognizes Global Privacy Control (GPC) signals where required by applicable law.
If your browser or device sends a valid GPC signal, we will treat this signal as a request to opt out of the sale or sharing of personal information for that browser or device, in compliance with CCPA/CPRA requirements.