Privacy Policy
Effective Date: October 21, 2023
SUPERIOR LOAN SERVICING, LLC SUPERIORLOANSERVICING.COM WEB SITE, (THE ”SITE”). YOUR PRIVACY IS IMPORTANT TO US. TO BETTER PROTECT YOUR PRIVACY, WE PROVIDE THIS NOTICE EXPLAINING OUR ONLINE INFORMATION PRACTICES AND THE WAY YOUR INFORMATION IS COLLECTED AND USED AT SUPERIORLOANSERVICING.COM. YOUR ACCESS TO AND USE OF THE SUPERIORLOANSERVICING.COM SITE INDICATES YOUR UNDERSTANDING OF AND, AGREEMENT WITH, THE POLICY EXPRESSED HEREIN.
THIS PRIVACY POLICY EXPLAINS WHAT TYPE OF INFORMATION WE COLLECT AND WHAT WE DO WITH THAT INFORMATION. THE PRIVACY POLICY MAY CHANGE FROM TIME TO TIME SO PLEASE CHECK IT FREQUENTLY.
The types of personally identifiable information that may be collected at the Site include: name, address, e-mail address, telephone number, fax number, ACH Information, and information about your interests in and use of various programs and services.
We may also collect certain non-personally identifiable information when you visit many of our Web pages such as the type of browser you are using (e.g., Mozilla Firefox, Edge Explorer], the type of operating system you are using, (e.g., Windows or Mac OS versions) and the domain name of your Internet service provider (e.g., Spectrum, Verizon, Comcast, Etc.).
We Do Not Share Your Information. We only collect information for the purpose of enhancing our platform to ensure we are keeping up with the current most versions of browsers and operating systems being used by the subscribers. This information is never sold to any third party. SUPERIORLOANSERVICING.COM implements procedures that are designed to ensure the security, integrity and confidentiality of customer information.
Other companies that provide services on our Site, or that advertise or link on our Site, may use cookies or collect other information about you when you go to their Site. SUPERIORLOANSERVICING.COM does not control the collection or use of information by these companies. You should contact these companies directly if you have any questions about their privacy policies or their collection or use of information about you.
SUPERIORLOANSERVICING.COM may use the information you provide about yourself to fulfill your requests for our products, programs, and services, to respond to your inquiries about our offerings, and to offer you other products, programs or services that we believe may be of interest to you. We sometimes use this information to communicate with you, such as to notify you about changes to our processing agreements, to fulfill a request by you for an online inquiry, or to contact you about your account with us.
SUPERIORLOANSERVICING.COM may sometimes use the non-personally identifiable information that we collect to improve the design and content of our site and to enable us to personalize your Internet experience. We also may use this information in the aggregate to analyze site usage, as well as to offer you products, programs, or services.
We may disclose personally identifiable information in response to legal process, for example, in response to a court order or a subpoena. We also may disclose such information in response to a law enforcement agency’s request. Agents and contractors of SUPERIORLOANSERVICING.COM, who have access to personally identifiable information, are required to protect this information in a manner that is consistent with this Privacy Policy; by for example, not using the information for any purpose other than to carry out the services they are performing for SUPERIORLOANSERVICING.COM.
SUPERIORLOANSERVICING.COM often receives testimonials and comments from customers who have had positive and/ or profitable experiences with the services offered on the Web site. We reserve the right to publish such positive content, strictly for marketing purposes, with or without the permission of the author. We will limit identifiable information to the following: the author’s first name, the first letter of their last name and their residence.
1. Tracking Technologies
To enhance your experience with our Site, many of our web pages use “cookies.” Cookies are text files we place in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your e-mail address or other personally identifiable information unless you choose to provide this information to us by, for example, registering at our Site. However, once you choose to furnish the Site with personally identifiable information, this information may be linked to the data stored in the cookie.
We use cookies to understand Site usage and to improve the content and offerings on our Site. For example, we may use cookies to personalize your experience at our Web pages (e.g., to recognize you by name when you return to our site], save your password in password-protected areas, and enable you to use shopping carts on our Site. We may also use cookies to offer you products, programs, or services.
You have the ability to accept or decline cookies by modifying your Web browser. However, it you choose to decline cookies, you may not be able to fully benefit from the interactive features of this Web site.
In addition, we may use web beacons, pixel tags, clear GIFs or other technologies in the Site and Mobile App to count users who have visited our webpages, for related website statistics, and to compile tracking information related to our email marketing or other marketing campaigns.
2. Different Devices
If you use multiple devices such as your office and home computers, laptop, tablet and/or smart phone to access the Site or Mobile App, we may receive and collect device-specific information, including your hardware model, operating system version, unique device identifiers, phone number, physical location, and mobile network information.
3. Third-Party Analytics
We use third-party service providers and services, including but not limited to Google Analytics, to gather and analyze information about use of the SUPERIOR LOAN SERVICING Online Services. These service providers and services use tracking technologies such as cookies to collect personal information. If you want an explanation of how Google Analytics collects and processes data and how you can control the information that is collected about you, please visit this link.
4. How Your information is protected?
Consistent with applicable privacy and data security laws, SUPERIOR LOAN SERVICING has taken physical, technical, and organizational steps to safeguard your personal information. Despite these efforts, we cannot guarantee the complete security of your personal information. We ask that you keep confidential and private all passwords used to connect with SUPERIORLOANSERVICING.COM and its sub-domains and affiliated portals and encrypt any personal information that is sent to us over the internet. If you have reason to believe or know your login and password for the Site or your personal information has been compromised, please contact us using the Contact Us form on the contact page.
5. Your privacy rights if you are a California resident
If you are a California resident, click here. (This will go to a SLS url separate page) to view our Privacy Notice for California Residents.
6. Privacy of Children
SUPERIORLOANSERVICING.COM Site is not intended for children. We do not knowingly collect or solicit personal information from anyone under the age of 13 without parental consent. We do not knowingly allow anyone under the age of 13 to register for any services. If we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided us with personal information, please contact us using the Contact Us form on the contact page.
We expect all information provided by online users to be truthful and correct regarding age and other information provided.
7. Changes to Privacy Policy
SUPERIORLOANSERVICING.COM reserves the right to modify this Privacy Policy at any time. We may update this Privacy Policy to take account of material changes in how we collect, use, store, or disclose your personal information, to comply with legal requirements, or for other business purposes. The Effective Date at the top of the page shows when this Privacy Policy was last revised.
Please review this Privacy Policy periodically so that you are informed of our current practices. You consent to any changes we make to this Privacy Policy if you continue to use any of the SUPERIORLOANSERVICING.COM Services after we post a newly updated Privacy Policy on the Site.
8. Contact Information Regarding Data Protection
If you have any questions regarding this Privacy Policy, SUPERIORLOANSERVICING’s privacy practices, or your personal information, please contact us using the Contact Us form on the contact page.
9. State Privacy Rights
California Civil Code section 1798.83, also known as the “Shine The Light” law, permits California residents to ask for and receive from us once a year, without charge, information about their personally identifiable information, if any, that we disclosed to third parties for direct marketing purposes in the preceding calendar year, if at all. If applicable, this information would include a list of the categories of personal information that was shared and the names and addresses of all third parties with which we shared such information in the immediately preceding calendar year. If you are a California resident and want to make such a request, please submit your request to privacy@superiorloanservicing.com.
Please note that not all information sharing is covered by the “Shine the Light” requirements and only information on covered sharing will be included in our response. Please be informed that we are only required to respond to one consumer request in each calendar year. Superior Loan Servicing does not sell any of your personal information to third parties for their use in direct marketing, advertising, or promotion of their products or services.
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- “Do Not Track”
This is a privacy setting that you may set in your web browsers. If turned on, this setting directs websites, analytics companies, ad networks, plug in providers, and other web services you encounter while browsing, to stop tracking your activity. Presently, we do not respond to “Do Not Track” browser settings or signals.
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- California Consumer Privacy Act
California Civil Code section 1798.100-1798.199 provides you with the following rights:
Right to know your collected personal information. You may request that we identify the (i) categories of personal information we collected about you in the past 12 months; (ii) the categories of sources from which the personal information is collected; (iii) the business or commercial purpose for collecting the information; (iv) the categories of third parties with whom the Company shares the personal information; and (v) the specific pieces of personal information that we have collected about you.
Right to know your disclosed personal information. You may request that we state (i) whether we have disclosed any of your personal information to third parties for a business or commercial purpose in the prior 12 months; (ii) list the categories of personal information that we have disclosed, if any, to third parties for a business or commercial purpose in the prior 12 months.
Right to request deletion of personal information. Subject to legal exceptions, you may request that we delete your personal information.
We will not discriminate against you for exercising any rights you have under the California Consumer Privacy Act.
If you are a California resident and want to exercise any right under the California Consumer Privacy Act, you may do so by contacting us at: (i) California Consumer Privacy Act Contact Form or (ii) 1-877-820-4048. Please be advised we will first need to verify your identity using the information you input into the web form before you can exercise any of your rights. This information may include name, contact information, and information related to your relationship with Superior Loan Servicing, but the specific information requested may differ depending on the nature of your request, in order to protect your privacy and for your security.
You may also exercise any right under the California Consumer Privacy Act through an authorized agent. We will need documentation verifying that your designated agent is authorized to act on your behalf. We may not be able to fulfill your request if we are unable to verify that the agent is, in fact, authorized to act on your behalf.
Under California law, we are only required to respond to such request from the same individual no more than twice in a 12-month period.
Please click here to review our complete Terms of Use.
10. Direct Data Collection
Personal data is only stored when voluntarily given by you for a determined purpose e.g. in context of a registration, a survey, a contest, or in performance of a contract. Your individual, identifiable, personal data will not be disclosed to third parties, without your consent.
PHONE NUMBERS
Any phone numbers collected through our site, whether through webforms or other means, will be used exclusively to communicate with you regarding our services and will never be shared or sold to third parties for promotional or marketing purposes.
TELEPHONE COMMUNICATIONS WITH YOU
You agree that our company and its agents may call or text you at any phone number (landline or wireless) that you provide us, using an automated dialing system and/or a prerecorded message, for marketing services and/or account-related purposes, such as appointment confirmations, service alerts, billing and collection issues or account recovery concerns. You can manage your contact preferences by emailing us, calling us, or replying to text messages with “HELP” for assistance or “STOP” to unsubscribe. Reply “START” to resubscribe. Message and data rates may apply.
